Terms of Service

By accessing or using Cevlara (“the Service”), operated by Cevlara (“we,” “us,” “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These Terms apply to all users of the Service, including clinic administrators, staff members, and any other authorized users.

Cevlara provides AI-powered revenue recovery software for medical spas and aesthetic clinics. The Service includes automated patient rebooking, AI receptionist functionality, lead follow-up automation, patient communication tools, care instruction delivery, consent form management, and analytics dashboards. The Service is provided on a subscription basis.

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. You may not share account credentials across individuals — each user must have their own account.

The Service is billed on a monthly basis unless otherwise agreed in writing. Pricing is published on our website and may be updated with 30 days' written notice. All fees are due at the beginning of each billing period.

• Payments are processed through our third-party payment processor
• You authorize us to charge your payment method on file for recurring subscription fees
• If a payment fails, we will notify you and provide a reasonable grace period before suspending access
• All amounts are in US Dollars unless otherwise stated

You may cancel your subscription at any time through your account settings or by contacting us at [email protected].

• Cancellation takes effect at the end of the current billing period
• You retain access to the Service through the end of the paid period
• There are no long-term contracts or cancellation fees
• Upon cancellation, your data is retained for 30 days to allow for export
• After the 30-day retention period, your data (including PHI) will be securely deleted in accordance with our data retention policies and any applicable BAA

Refund requests may be submitted by contacting us at [email protected]. We evaluate refund requests on a case-by-case basis. The following guidelines apply:

• Refund requests submitted within 14 days of initial subscription are eligible for a full refund
• Prorated refunds may be issued for service disruptions caused by us
• Refunds are not available for partial months of service after the initial 14-day period
• Refunds are processed to the original payment method within 5–10 business days

The Service facilitates appointment scheduling, rebooking reminders, and patient communications on behalf of your clinic. Important terms regarding these features:

• All appointment scheduling and patient communications are performed under your clinic's authority and branding
• You are responsible for the accuracy of your clinic's availability, service offerings, and scheduling rules configured in the platform
• AI-generated voice calls and text messages are sent on behalf of your clinic — you are responsible for ensuring compliance with applicable telecommunications and consent laws (TCPA, state-specific regulations)
• Patients may opt out of automated communications at any time, and we honor all opt-out requests
• Appointment confirmations, reminders, and rebooking sequences are delivered based on the schedules and rules you configure

Cevlara acts as a Business Associate under HIPAA when processing Protected Health Information (PHI) on behalf of covered entities. Our HIPAA compliance obligations include:

• Executing a Business Associate Agreement (BAA) with each covered entity before processing PHI
• Using PHI only for the purposes specified in the BAA and as permitted by HIPAA
• Implementing administrative, technical, and physical safeguards to protect PHI
• Reporting any known security incidents or breaches of unsecured PHI
• Ensuring that any subcontractors who access PHI are bound by equivalent obligations
• Returning or securely destroying PHI upon termination of the BAA

For complete details on our data security practices, encryption standards, and PHI handling procedures, please refer to our Privacy Policy (Sections 4, 5, and 6).

You retain ownership of all data you provide to the Service, including patient data, appointment records, treatment histories, and clinic information. We do not claim ownership of your data or your patients' data.

• We use your data only to provide and improve the Service as described in our Privacy Policy
• We do not sell, rent, or share patient data with third parties for marketing purposes
• You may request an export of your data at any time
• PHI is processed strictly in accordance with the executed BAA

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other users' data
• Interfere with or disrupt the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to send unsolicited communications in violation of applicable law (TCPA, CAN-SPAM)
• Resell or sublicense access to the Service without our written consent
• Upload or transmit malicious code, malware, or any content designed to harm the Service

The Service, including its software, design, and documentation, is owned by Cevlara and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during the subscription term.

To the maximum extent permitted by law, Cevlara shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities. Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements. We are not responsible for the actions or omissions of third-party integrations.

You agree to indemnify and hold harmless Cevlara, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, your violation of any third-party rights, or your failure to comply with applicable laws including HIPAA and TCPA.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Texas. Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on our website at least 30 days before they take effect. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

If you have questions about these Terms of Service, our HIPAA practices, or need assistance with cancellations, refunds, or account management, contact us at: